If you have any questions about my interactions with this company please feel free to reach out to me. It was crazy! I will always recommend TMD Hosting for as long as they continue to take care of me. I asked them to help with some email issues I was having and no joke before I closed out my browser they responded. TMD Hosting customer support has gone far beyond what I ever expect from any company! I have been on the phone with them and have asked them to do things that I almost knew they would say no to but they took care of me! They are so fast in their responses it's unbelievable. Give them a chance to make it right and they will. So if you are dealing with customer service give them a break and don't respond so fast in your comments, reviews or feelings. We all perceive words or thoughts from others in a way that may not be the way it is being meant to be taken. If you give it time all things get sorted. I understand some people will provide a knee jerk reaction by posting a bad comment or review because something did not go right with their interactions with someone at TMD Hosting so I will say this.I have had what at the moment I thought was some ridiculous response to a question I asked customer service, but once I stood back and looked at the response it made sense in the end and it was truly just some misunderstandings. I have transferred domains to TMD Hosting from other hosting sites for the simple reason TMD Hosting is an awesome company to deal with. I certainly recommend giving them a chance. TMD's response was superior to other vendors I've used in the past. It's how the business responds to issues that's important to me. As an IT professional, I know there are hiccups with growth in implementation of new technology. I felt they were sincerely trying to help and make things better. I think it was a new partnership and the support hadn't been quite smoothed out but when I let the owners of both TMD and the software vendor know about it, I got personal replies from both, their contact information, reassurances that it would be taken care of and more than adequate compensation in discounts and services. I went with TMD based on the software sellers recommendation, but was really disappointed with the support I was receiving on getting the video encoding to work. The most difficult to get help with was FFMPEG video encoding. When I first set up my online business I needed to install some sophisticated software and configure it. They were very quick to respond and help me out. There was an occasion when I brought my site with a careless mistake and reached out to their team for assistance. I've never had any downtime on their behalf.
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